Terms of Service

1. Introduction and Scope of Application

These Terms & Conditions govern access to and use of our website.
By accessing or using the website, users acknowledge that they have read, understood, and agreed to these Terms & Conditions without reservation.

These terms constitute the legal framework governing all interactions and transactions conducted through our website.

2. User Accounts and Responsibilities

Creating a user account allows access to personalized services and facilitates order management.

Users agree to provide accurate, complete, and up-to-date information.
We take reasonable measures to ensure the proper operation of the website, regular content updates, and protection of personal data.

However, we are not responsible for issues resulting from inaccurate or incomplete information provided by users.

3. Products, Availability, and Pricing

Product descriptions, images, and specifications are presented with care.
Product availability may vary based on inventory levels.

We reserve the right to modify product pricing or characteristics at any time, in accordance with applicable disclosure requirements.

All prices displayed on our website are shown in U.S. dollars (USD) and include applicable taxes.

4. Orders and Payments

After payment is successfully completed, users receive an order confirmation email summarizing the transaction details.

Payments may be made using the methods available on our website.
All transactions are secured using protocols that comply with recognized international payment security standards.

Order processing begins only after payment confirmation.

5. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Shipping is available exclusively within the United States, and all products qualify for free shipping within the United States.

• Orders are typically processed within 1–4 business days.

Processing Cutoff Time:

• Orders placed before 3:30 PM are processed the same business day.

• Orders placed after 3:30 PM are processed starting the next business day.

• Orders placed on public holidays are processed on the next business day.

The estimated delivery time is 7–10 business days after shipment.

6. Order Cancellation

Users may request order cancellation under the following conditions:

• Orders may be canceled within 48 hours after purchase and before shipment, with a full refund;

• If the order has already been shipped or more than 48 hours have passed, cancellation is no longer possible and the return process must be followed.

All cancellation requests are handled clearly and promptly.
Additional details are available in our Order Cancellation Policy.

7. Returns, Refunds, and No Direct Exchanges

Customers may request a return within 40 days from the date the order is received.

To qualify for a return, items must:

• Be in original condition, unused, and undamaged;

• Be returned in original packaging with all included components;

• Include the order number and reason for return.

Items that do not meet these conditions may not be eligible for a refund.

• A prepaid return shipping label is included inside the package upon delivery.

• Direct exchanges are not offered due to logistical constraints associated with furniture items.

If a different item is desired, a new order may be placed after the refund is completed.

For full details, please refer to our Return, Exchange, or Refund Policy.

8. Personal Data Protection

Personal data is collected and processed in accordance with applicable United States consumer data protection laws.

Data processing is based on principles of legality, transparency, security, and data minimization.

9. Governing Law and Dispute Resolution

These Terms & Conditions and the use of our website are governed by applicable laws of the United States.

In the event of a dispute, users agree to seek an amicable resolution prior to pursuing any formal legal action.

10. Contact Information and Customer Service

For any questions regarding these Terms & Conditions, please contact us using the information below:

Email: pr@loftgetshop.com
Phone: +65 (848) 92062
Address: APT BLK 364B SEMBAWANG CRESCENT #14-201, SINGAPORE 752364, SINGAPORE
Business Hours: Monday to Friday, 8:30 AM – 3:30 PM (excluding public holidays)
Shipping Area: United States

We are committed to providing a transparent, secure, and reliable shopping experience on our website.