Return, Exchange, or Refund Policy

1. Scope of Application

This policy applies to all orders placed through our website and delivered within the United States.
Its purpose is to ensure a clear, secure, and customer-oriented shopping experience in accordance with applicable U.S. consumer protection standards.

2. Return Conditions

Customers may request a return within 40 days from the date the order is received.

To be eligible for a return, the item must:

• Be in its original condition, unused, and free from damage;

• Be returned in its original packaging with all included components;

• Include the order number and the reason for return.

Items that do not meet these conditions may not qualify for a refund.

A prepaid return shipping label is included inside the package. Customers will find the return label inside the parcel upon delivery and must attach it to the package when returning the item.

3. No Direct Exchanges

• Direct exchanges are not offered due to logistical limitations associated with furniture items.

If a customer wishes to receive a different model, a new order may be placed after the returned item has been refunded.

4. Order Cancellation and Refunds

Customers may request order cancellation within 48 hours after purchase, provided the order has not yet been shipped. In such cases, a full refund will be issued.

If the order has already been shipped or if more than 48 hours have passed, cancellation is no longer possible and the return process must be followed.

After the returned item is received and inspected, refunds are processed within 1–4 business days.
The final posting time may vary depending on the customer’s payment provider.

5. Return Procedure

To initiate a return, customers must:

• Contact us by email and provide the order number and reason for return;

• Follow the instructions provided by our customer service team;

• Use the return shipping label included in the package;

• Send the item back to the return address provided.

We support customers throughout the entire return process.

6. Return Shipping Costs

If the return is due to a quality issue or damage incurred during shipping, return shipping costs are covered by our store.

If the return is due to personal preference, return shipping costs are the responsibility of the customer.

Customers are encouraged to use a trackable shipping method to ensure successful delivery of the returned item.

7. Inspection and Refund Timeline

All returned items undergo a quality inspection upon receipt.
If the item meets the return conditions, the refund will be processed within 1–4 business days, using the original payment method.

8. Limitations and Exceptions

Returns are not accepted for:

• Customized or personalized items;

• Items that have been used, damaged, or not returned in original packaging;

• Items returned after the 40-day return period.

If these conditions are not met, the item may be sent back to the customer at their expense.

9. Contact Information and Customer Service

For questions regarding returns or refunds, please contact us using the information below:

Email: pr@loftgetshop.com
Phone: +65 (848) 92062
Address: APT BLK 364B SEMBAWANG CRESCENT #14-201, SINGAPORE 752364, SINGAPORE
Business Hours: Monday to Friday, 8:30 AM – 3:30 PM (excluding public holidays)
Shipping Area: United States

We are committed to providing a transparent, reliable, and professional return and refund service to support every customer throughout their experience on our website.