Order Cancellation Policy

1. Cancellation Conditions

Customers may request an order cancellation under the following conditions:

• Orders may be canceled within 48 hours after purchase and before shipment, and a full refund will be issued.

• If the order has already been shipped or if more than 48 hours have passed since payment confirmation, cancellation is no longer possible. In such cases, customers must follow the return procedure after receiving the item.

We handle all cancellation requests in a clear, structured, and timely manner.

2. Cancellation Request Procedure

To request an order cancellation within the permitted timeframe, customers must contact us by email and provide the following information:

• The order number;

• The full name of the purchaser;

• Proof of payment or a copy of the order confirmation email.

Our customer service team will review the request and confirm the cancellation once it has been approved.

3. Refund Process

Once a cancellation request is approved:

• The refund will be initiated immediately and processed within 1–4 business days, depending on the original payment method used;

• The time it takes for the refund to appear in the customer’s account may vary depending on the bank or payment provider;

• A notification may be sent once the refund has been successfully completed.

4. Contact Information and Customer Service

For any questions regarding order cancellations, please contact us using the information below:

Email: pr@loftgetshop.com
Phone: +65 (848) 92062
Address: APT BLK 364B SEMBAWANG CRESCENT #14-201, SINGAPORE 752364, SINGAPORE
Business Hours: Monday to Friday, 8:30 AM – 3:30 PM (excluding public holidays)
Shipping Area: United States

Email contact is recommended to ensure faster and more efficient processing of cancellation requests.

Our store is committed to providing a clear, reliable, and secure cancellation process, allowing customers to manage their orders on our website with confidence.